PetView Help Center

You'll install the PetView app on your TV device, then pair it with your phone. Takes about 10 minutes.

1. On your Fire TV, go to Settings → My Fire TV → Developer Options and turn on Apps from Unknown Sources. (If you don't see Developer Options: Settings → My Fire TV → About, then click Build seven times.)
2. From the Fire TV home screen, search for the free app Downloader and install it.
3. Open Downloader and type this address exactly: petviewtv.com/petview.apk
4. Choose Install when it finishes downloading, then Open.
5. PetView shows a 6-digit code on your TV. On your phone, open petviewtv.com, create your account, and enter that code.
6. Follow the short setup prompts on the TV — they let PetView start your shows by itself.

Google TV devices (including the onn. 4K stick and Chromecast with Google TV) install the same way.

1. On the TV, open Settings → System → About and click Android TV OS build seven times to unlock developer options.
2. Go to Settings → System → Developer options and turn on USB debugging / Install unknown apps.
3. Install the free Downloader app from the Google Play store on your TV.
4. In Downloader, enter: petviewtv.com/petview.apk
5. Install it, open PetView, and enter the 6-digit code on your phone at petviewtv.com.
6. Say yes to the setup prompts on the TV so PetView can start shows on its own.

Pairing links your phone to a specific TV so your taps reach the right screen.

1. Open PetView on the TV. A 6-digit code appears.
2. On your phone, open PetView and sign in.
3. Type the 6 digits and give the TV a name you'll recognize — "Living Room," "Bedroom."
4. The TV screen changes to “Connected,” and the controls light up on your phone.

If the code doesn't work

• Codes expire after 15 minutes — reopen PetView on the TV to get a new one.
• Make sure you typed all 6 digits with no spaces.
• Your phone and TV don't have to be on the same Wi-Fi — PetView works from anywhere.

PetView asks for a few one-time permissions on the TV. Each one powers a specific feature, and you can see exactly what it does:

• Display over other apps — lets PetView open a streaming app when your phone asks it to.
• PetView Auto-Play (accessibility) — presses “Play” and picks your profile inside streaming apps, so your pet's show starts without anyone in the room. It only looks at button labels in streaming apps and collects nothing.
• Notification / device access — reads what's currently playing so your phone can show it, and lets PetView restart a movie from the beginning.
• Device admin — used only to turn the TV screen off when you tap “Turn off TV.” No other admin powers are requested.

Work through these in order — most cases are fixed by the first two.

1. Is the TV awake? If it's been off for a while, tap 🔌 Turn on TV in the app. If nothing happens, turn it on with the remote.
2. Open PetView on the TV once. After a long sleep the app may need a nudge to reconnect. It reconnects on its own within 15 minutes, but opening it is instant.
3. Check the TV's Wi-Fi in its Settings — PetView needs the TV online (your phone can be anywhere).
4. Restart the TV device — unplug it for 10 seconds, plug it back in, then open PetView.
5. Still stuck? Use Contact us in the app so your TV details come with the message.

Usually the streaming app needs a small nudge:

• A “Who's watching?” screen is up. PetView picks the highlighted profile automatically on most apps. If it's waiting, pick your profile once with the remote — it's usually remembered afterward.
• The app says it can't load the title. Clear that app's data and sign in again: on the TV, Settings → Applications → Manage Installed Applications → (the app) → Clear data. This fixes most "error playing this video" messages.
• You're not signed in to that streaming service on the TV, or the title left the service.
• Prime Video needs one press of the remote to start — that's a limitation of Amazon's app, not PetView.

PetView wakes your streaming device, and the device tells the television to turn on through a feature called HDMI-CEC. It's on by default on most TVs — if yours didn't wake, switch it on once in your TV's settings. Manufacturers rename it:

• Samsung — Anynet+ (Settings → General → External Device Manager)
• LG — SIMPLINK
• Sony — BRAVIA Sync
• Vizio / TCL / Hisense — CEC (usually under System or Inputs)

Also note: if the TV has been off for many hours, the streaming device may drop off the network entirely. Scheduled on/off times still work in that case, because they run on the device's own clock.

• Was the TV on when you saved the schedule? Schedules are stored on the TV itself. If it was offline when you hit Save, the schedule starts working the next time the TV is on — the app tells you when this happens.
• Check the right TV is selected at the top of the app. Each TV keeps its own schedules.
• Check the days — the day circles must include today.
• After any change, tap Save to TV again so the TV gets the update.

Some streaming sticks don't control volume themselves — the television does. When PetView detects that, it hides the volume slider, and you'll need the TV's own remote (or its CEC volume setting) to adjust sound.

On devices that do support it, changes take a few seconds to show, because the TV reports its level back to your phone.

PetView opens shows in the streaming apps you already have on your TV, using your own subscriptions. Support depends on what each app allows:

Full means PetView opens the exact title and starts it playing on its own. Prime Video and Peacock don't allow apps to open a specific title, so PetView gets you there and you press play once.

When you replay something your pet has already seen, streaming apps normally resume near the end. PetView rewinds it back to the start so your pet gets the whole show.

On most apps this is instant. On Netflix (Fire TV) it rewinds visibly — roughly 3 seconds of rewinding per minute of movie — then starts playing. That's normal, and you may see the progress bar move during it.

Paramount+ doesn't allow apps to rewind it, so it resumes where it left off.

PetView is $5.99 per month, or $49.99 per year. Every account starts with a 7-day free trial.

• The subscription is for PetView itself. You use your own streaming accounts for the content.
• Your subscription renews automatically until you cancel.
• You can cancel any time — see below.

Cancelling

Open PetView on your phone → your account → Manage subscription → Cancel. You keep access until the end of the period you already paid for, and you're not charged again.

Refunds

If PetView didn't work for you, email ashvargas2118@gmail.com within 30 days and we'll refund you — no hoops.

Cancelling during the trial

Cancel any time in the 7 days and you're never charged.

In the phone app, scroll to the bottom and tap Delete my account & all data. You'll be asked to type DELETE to confirm. This permanently removes your account, paired TVs, playlists and saved shows. It can't be undone.

What we store and why is described in our privacy policy.

You can pair as many TVs as you like to one account. Install PetView on each TV and pair each one — they'll appear in the picker at the top of the phone app.

Each TV keeps its own schedules and its own saved state, so a morning routine in the living room won't affect the bedroom.